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Zappos to Open ‘Experiential Fulfillment’ Center and Outlet Concept in Kentucky

As we settle into the new year, our Sourcing Summit Companion Report looks ahead at ways to optimize processes and performance.

To mark the beginning of its 20th anniversary, Zappos has announced it will be opening the doors of a brand new 325,000-square-foot fulfillment center in Louisville, Kentucky on Friday. Calling itself a customer service company “that just so happens to sell shoes, clothing and more,” Zappos will also simultaneously open a newly “redesigned and rebranded”…

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