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Bring on the Bots: Here’s How Artificial Intelligence Will Shape the Future of Shopping

Join Theory, Google, H&M, McKinsey, Foot Locker, Lafayette 148, LL Bean, the Retail Prophet and more at Sourcing Journal’s Virtual Sourcing Summit, R/Evolution: Overhauling Fashion’s Outmoded Supply Chain, Oct 14 & 15.

Pretty soon, computers will hardly be able to be considered computers—they are already thinking, adapting and interacting with consumers at retail.

Regular old retail is dead and companies are on a desperate mission to revive it. And that’s where the bots come in.

Where retail was once a one-way conversation from the brand to the customers it was sure would buy its product, artificial intelligence (AI) chatbots are facilitating what has become a very necessary two-way conversation.

“This is the new game—getting feedback in the moment,” Andy Narayanan, vice president of intelligence commerce at Sentient, said at a Decoded Fashion NYC talk last week.

Read more at Sourcing Journal.

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