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customer experience

Macy's Wants to Make Managers the 'CEO of the Store'

With C-Suite Changes on Deck, Macy’s Wants to Make Managers ‘CEO of the Store’

Most retailers are seeing returns pile up, but few are doing much about it, according to a new study from Incisiv and Appriss Retail.

69% of Retailers Treat Returns as ‘Cost of Doing Business’

How Studio McGee is preparing for Black Friday and Cyber Monday

How Studio McGee Preps for Black Friday and Cyber Monday

Express Inc.'s men's business did well in Q2, but its women's business lagged despite good data from social selling and an increase in loyalty members.

Express CEO Tim Baxter Says ‘We Are Now in a Shirt Cycle’

After two-and-a-half years of dealing with a pandemic, nerves are frayed. That’s why anything retailers can do to make shopping easier isn’t just welcome, it can cement relationships and grow business with today’s customers, according to industry experts.

These Customer Experience Components Can Help Meet New Demands

Some companies are closely examining CX indicators to help meet customer expectations and spur business in this new, post-Covid environment.

How Customer Experience Indicators Can Drive Business

Ralph Lauren, Levi’s and Lane Bryant deliver highly differentiated customer experiences, a recent Incisiv omnichannel study finds.

Omnichannel Retailers Should Make These ‘High-Impact’ Upgrades

The new same-day delivery option complements Abercrombie's omnichannel services, and is part of its transformation to be more agile.

Abercrombie Launches Same-day Delivery

Oxford's looking at additional improvements to its customer experience initiatives to provide a seamless online-offline shopping journey.

Oxford CEO: ‘Never-ending List’ of Customer Service Enhancements

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