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customer experience

Retail customer satisfaction declined 2.3 percent in 2020, according to the ACSI’s Retail and Consumer Shipping Report.

86% of Retailers Saw Customer Satisfaction Rates Dip in 2020: ACSI

Sixty-five percent of shoppers are likely to spend more online with a brand after shopping in-store, according to a survey from Raydiant.

Why Stores Matter: 65% Spend More Online After Positive Brick-and-Mortar Experience

As e-commerce giants dominate the Covid era’s digital-centric retail environment, brands can no longer compete on price or convenience.

What Do Nike, Patagonia and Costco Have in Common? Purposeful Positioning

Customer experience platform Narvar's David Morin discusses what fashion can learn from home retail and how to build stronger DTC channels.

Up Close: In Conversation with Narvar’s David Morin

Brendan Witcher, VP and principal analyst at Forrester, says only 52 percent of retailers have the right omnichannel processes in place.

COVID Forced Omnichannel Into Overdrive—But Few Are Measuring it Right

As many as 25 percent of retailers have lost critical e-commerce content that needed to be restored, according to a survey from Rewind.

25% Of Merchants Have Lost ‘Critical’ E-Commerce Content

TimeTrade's Retail Recovery Package SaaS software lets merchants offers appointments to shoppers interested in returning to reopened stores.

Shoppers Who Book Store Appointments Spend 3X More, TimeTrade Says

Tech firms like FareHarbor and Nudge help retailers by introducing features that reinforce social distancing, now and for the long haul.

Defining the Socially Distant Store: Is New Tech the New Norm?

Lee launches Reissue, a collection of its first-edition women's denim, with the same fabric, hardware and manufacturing as the original.

Lee Taps New Creative Agency to Develop Brand Experiences

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