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Lenzing Opens Customer Service Center in Hong Kong

Austrian fiber manufacturer Lenzing is opening its newest customer service center in Hong Kong this week to help strengthen its customer service in North Asia.

“In Hong Kong we invested in the best equipment available on the market,” said Albert Leitner, Lenzing’s technical customer service director. “Hong Kong is the ideal place for this center to serve our Asian customers efficiently.”

The main functions of the new center, which will be one of the company’s biggest customer service sites, will include technical consulting, training and education through workshops and in-house trainings, product and process development, quality management and fabric certification for Lenzing’s fiber brand license program.

“The technical team is committed to service,” said the company’s chief commercial officer, Robert van de Kerkhoff. “With their special know-how they create value for our customers, which enable our customers to offer best in class products out of our fibers TENCEL and Lenzing Modal to global consumers.”