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Survey: Consumers Expect More from Online Shopping Than Ever Before

Rivet’s 2021 winter issue has dropped! This in-depth issue examines the steps the global denim industry is taking to minimize its impact on the environment, from implementing zero waste production and design processes to establishing greenhouse gas emissions goals aligned with the Paris Agreement.

Consumers are getting tougher than ever on brands that can’t provide a five-star shopping experience, be it online or in-store. A new survey, conducted by Chicago-based consulting firm Avionos earlier this year, analyzed the opinions of 1,500 shoppers, age 18 and above, and found that 73 percent said even one bad shopping experience could turn them…

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