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Survey: Consumers Expect More from Online Shopping Than Ever Before

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Consumers are getting tougher than ever on brands that can’t provide a five-star shopping experience, be it online or in-store. A new survey, conducted by Chicago-based consulting firm Avionos earlier this year, analyzed the opinions of 1,500 shoppers, age 18 and above, and found that 73 percent said even one bad shopping experience could turn them…

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