Facebook Pinterest Search Icon SourcingJournal_horiz Tumbler Twitter Shape photo-camera graph-trend Shape latest-news icon / user

Consumers Are Turned Off by Retail Experiences—and They’re Voting With Their Wallets

Inditex, PVH, Deckers, Greats, Michael Kors & more on stage tomorrow. Don't miss Sourcing Summit NY.

Relationships between brands and consumers are delicate, requiring constant nurturing on the brand side. But once disrupted, the tenuous connection could be lost forever. The vast majority (82 percent) of consumers have been disappointed or upset by an experience with a brand, and more than three quarters (78 percent) were unsatisfied with customer service, according…

This content is for Annual and Limited members only. You can read up to five free articles each month with a Limited Level Subscription. Please log in, or subscribe.

Log In Subscribe

More from our brands

Access exclusive content Become a Member Today!