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Consumers Are Turned Off by Retail Experiences—and They’re Voting With Their Wallets

Where are fashion’s priorities? How sustainability will fare post pandemic is just one of many open questions. Join SJ on July 15 at 11 am for a webinar on how the crisis will affect future sourcing decisions and how to better measure progress.

Relationships between brands and consumers are delicate, requiring constant nurturing on the brand side. But once disrupted, the tenuous connection could be lost forever. The vast majority (82 percent) of consumers have been disappointed or upset by an experience with a brand, and more than three quarters (78 percent) were unsatisfied with customer service, according…

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