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Consumers Are Turned Off by Retail Experiences—and They’re Voting With Their Wallets

Today's fast-moving fashion industry demands an agile, consumer-led retail model, but how do you get there? Join our webinar "Consumer-Led Retail: Optimizing Assortments at Speed" Sept 28th, featuring experts from MakerSights and DTC brand Taylor Stitch.

Relationships between brands and consumers are delicate, requiring constant nurturing on the brand side. But once disrupted, the tenuous connection could be lost forever. The vast majority (82 percent) of consumers have been disappointed or upset by an experience with a brand, and more than three quarters (78 percent) were unsatisfied with customer service, according…

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