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Report: Technology Helps Consumers Shop, But Basic Frustrations Linger

Join Theory, Google, H&M, McKinsey, Foot Locker, Lafayette 148, LL Bean, the Retail Prophet and more at Sourcing Journal’s Virtual Sourcing Summit, R/Evolution: Overhauling Fashion’s Outmoded Supply Chain, Oct 14 & 15.

By 2021, the vast majority of retail and CPG executives say they expect to be using “intelligent automation”—the combination of AI and automation technology—across most areas of their businesses. And while consumers are open to the developments, there’s still room for growth, according to the NRF’s Consumer View 2019 report. A whopping 80 percent of…

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