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Report: Technology Helps Consumers Shop, But Basic Frustrations Linger

As we settle into the new year, our Sourcing Summit Companion Report looks ahead at ways to optimize processes and performance.

By 2021, the vast majority of retail and CPG executives say they expect to be using “intelligent automation”—the combination of AI and automation technology—across most areas of their businesses. And while consumers are open to the developments, there’s still room for growth, according to the NRF’s Consumer View 2019 report. A whopping 80 percent of…

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