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The Perfect Online Returns Process is Within Retailers’ Reach—Here’s How

Join us on January 26 at 11 am ET for a webinar with Lenzing, TextileGenesis and sustainable brand ArmedAngels for a discussion on how they’re using Fibercoin technology to realize traceability’s benefits to sustainability, brand loyalty and risk mitigation.

While satisfaction with online returns is generally high, frictionless returns are still far from a universal experience, according to a report published Tuesday by Narvar, a California-headquartered intelligent customer engagement platform. Of the 3,519 online shoppers interviewed across the United States, United Kingdom, France, Germany and Australia, only 60 percent expressed satisfaction with their most…

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