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Retailers Will Have to Make Returns Easier and Greener to Make Consumers Buy

Supply chain woes and soaring prices defined the past year. What lies ahead? Read the 2022 Sourcing Report for a deep global dive, plus expert insights on navigating the sourcing roller coaster.

When it comes to shopping online, a multitude of factors ultimately determine whether a conversion is eventually made—but, according to a new survey, a consumer-friendly returns policy may play a larger role than most companies think. As many as 52 percent of consumers have abandoned purchases online because they deem the returns policy unfavorable or…

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