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How Retailers Can Cope with COVID-19 Digital Returns Rush

As we settle into the new year, our Sourcing Summit Companion Report looks ahead at ways to optimize processes and performance.

Amid COVID-19, e-commerce volumes have seen a spike akin to the Black Friday rush. But now retail is facing another surge, which more closely mimics the period of post-holiday returns. Even while sheltering in place, consumers kept filling their online carts with clothing and footwear. While they felt comfortable placing orders, many held off on…

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