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75% of Shoppers Want Retailers to Improve Returns

Thank you for joining Sourcing Journal & industry leaders at our SOURCING SUMMIT NY, as we discussed the most pressing issues of the day. View the Summit on demand through Jan. 2, and stay tuned for the upcoming Companion Report.

E-commerce returns was a topic on everyone’s minds during the pandemic-impacted holiday season, but even as retailers continued to brainstorm how they can better approach the growing issue amid increasing costs, on the whole they haven’t been able to succeed in changing the shopper’s opinion on the quality of the process. According to a recent…

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