Skip to main content

JD.com Launches In-House Parcel Delivery Service Using Its Vast Logistics Network

Chinese e-commerce giant JD.com is leveraging its nationwide logistics network and rolling out a new parcel delivery service.

JD, which unveiled the parcel delivery service at its 2018 Global Smart Supply Chain Summit in Beijing on Thursday, said the new service enables users of the company’s app in Beijing, Shanghai and Guangzhou to send items intracity and throughout mainland China with the same fast and reliable delivery service they get when making purchases.

The company, which will expand the program to include high-value items like luxury products and high-end consumer electronics, as well as more diverse options based on delivery timing, said it aims to make residential and business deliveries for shippers from anywhere to anywhere within mainland China a reality in the future.

JD said its logistics network, powered by the company’s proprietary supply chain management technology, is able to deliver more than 90 percent of orders the same day or next day—and to 99 percent of China’s population. The new delivery service includes a range of competitively priced options, including same-day delivery between different cities, same-day intracity delivery, standard next-day or two-day delivery and next-day delivery between cities.

All packages are dispatched using JD’s network of delivery staff and make full use of JD’s logistics advantages. Depending on the delivery option chosen, packages can be sent by high-speed rail or air. Individual shippers also will be able to select JD’s luxury “white glove” delivery service.

“This marks the next step in leveraging the nationwide logistics network that JD has built over the past decade to expand the range of services available to our users,” said JD Logistics CEO Zhenhui Wang. “JD.com is known throughout China for the fastest and most reliable delivery, and we are confident that users will appreciate the convenience of this new service.”

Related Stories

In addition to the JD.com app, shippers can request pickups on a JD Delivery mini program in WeChat, China’s largest social network operated by JD’s partner Tencent, and a JD “Delivery Team” WeChat account. The move is the latest step in JD’s strategy to expand its technology and infrastructure to other shippers, businesses and industries—something the company calls “Retail as a Service,” or RaaS.

As a part of that initiative, JD hopes to revolutionize global commerce by connecting the world with its Global Smart Supply Chain. The company expects the new service mostly will be used by urban professionals who need fast and reliable delivery, including users in the high-tech, business and communications fields.

Other initiatives announced at the summit surrounded the expansion of JD’s green initiatives, including its smart warehouse management system and the formation of a new energy union with 20 industry partners.

JD’s latest delivery action comes as leading online merchants, such as Amazon, have made moves to create their own in-house shipping services, although Amazon itself, along with Alibaba and all other e-commerce firms, continue to use third-party logistics firms—from UPS, FedEx and DHL, to local delivery firms—to get their goods to consumers.