Amazon Dethroned as King of Customer Satisfaction, ACSI Report Finds

ACSI customer satisfaction amazon walmart — CREDIT: Shutterstock

The American Customer Satisfaction Index (ACSI) fingered low unemployment levels as one of the biggest culprits behind a drop in customer satisfaction across all six retail sectors under review, as Amazon lost top billing in the e-commerce category—a position it had held since 2010. A healthy economy and relatively full employment levels are good for…

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