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Amazon Gave Us the Good, the Bad and the Ugly in 2019

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Just as it made two-day shipping the standard for e-commerce, Amazon changed the game—and the benchmark—yet again in 2019, and that’s just the tip of the iceberg for digital retail’s de facto pacesetter. Getting packages to customers in 48 hours just doesn’t cut it anymore in today’s instant gratification culture, and Amazon responded in kind…

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