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Looking to Gauge Post-Pandemic Loyalty? This Is Retail’s Must-Track Metric

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Customer retention is pivotal in today’s apparel retail environment, especially as even the most successful businesses in years’ past have seen a steady erosion of their foot traffic. Given the acceleration of today’s apparel shakeout due to COVID-19, determining exactly which data points correlate with shopper tendencies can go a long way toward fostering long-lasting…

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