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Deloitte: Frictionless Shopping Will be the Only Way Forward for Retail in 2020

As we settle into the new year, our Sourcing Summit Companion Report looks ahead at ways to optimize processes and performance.

It’s time for retailers to batten down the hatches and review their playbooks to ride out a possible downturn, and one way they can distinguish themselves and grab some market share is by turning physical stores into a model of convenience for consumers. “As their role changes, whether by coincidence or by design, physical stores are going…

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