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Smartphones Are Pushing Nordstrom to Reconfigure Stores

Join Theory, Google, H&M, McKinsey, Foot Locker, Lafayette 148, LL Bean, the Retail Prophet and more at Sourcing Journal’s Virtual Sourcing Summit, R/Evolution: Overhauling Fashion’s Outmoded Supply Chain, Oct 14 & 15.

Customer service has long been the name of Nordstrom’s game. Now, the retail company is doubling down on service to win with customers and pave the way for sustained success. How the company plans to do that was the subject of a discussion by Jamie Nordstrom, president of stores, at the WWD Apparel + Retail…

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