The research is in: companies that get top marks in customer experience generate more revenue than their underperforming peers. It seems like a no-brainer—just look at Amazon’s upward-trending share price and eye-popping earnings to understand how the company that strives to be the most customer-centric business out there makes the connection between contented customers and…
Who Leads in Customer Excellence? Calvin Klein and Amazon Make KPMG’s Top 10 List
Calvin Klein earned the top spot among apparel players on KPMG's customer excellence experience analysis.
CREDIT: Shutterstock
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