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Who Leads in Customer Excellence? Calvin Klein and Amazon Make KPMG’s Top 10 List

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The research is in: companies that get top marks in customer experience generate more revenue than their underperforming peers. It seems like a no-brainer—just look at Amazon’s upward-trending share price and eye-popping earnings to understand how the company that strives to be the most customer-centric business out there makes the connection between contented customers and…

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