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Marks & Spencer Overhauls Click & Collect. Will Foot Traffic Follow?

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Marks & Spencer streamlined its digital click-and-collect scheme, a move that could help drum up foot traffic to dozens of stores. The British retailer is testing the simplified, self-service initiative at 78 stores, eliminating the “traditional manned collection desks that typically have queues during busy periods,” M&S said. Instead, customers who opt for the paperless…

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