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‘What We Know About Customer Service May No Longer Be Valid,’ Eric Nordstrom Says

Register for the Feb. 17 webinar, De-Risking Supply Chains Through Nearshoring, today to learn how to realize the benefits of localizing supply chains from factories that are helping brands successfully produce in the U.S.

Nordstrom Inc.’s evolution toward an experiential, local-market strategy sprang from a willingness to listen to and learn from customers. And at the NRF Big Show this week in Manhattan, co-president Eric Nordstrom encouraged attendees to “be curious” and “humble,” and always remain willing to learn and try new things. “When we signed the store lease…

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