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‘What We Know About Customer Service May No Longer Be Valid,’ Eric Nordstrom Says

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Nordstrom Inc.’s evolution toward an experiential, local-market strategy sprang from a willingness to listen to and learn from customers. And at the NRF Big Show this week in Manhattan, co-president Eric Nordstrom encouraged attendees to “be curious” and “humble,” and always remain willing to learn and try new things. “When we signed the store lease…

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