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‘What We Know About Customer Service May No Longer Be Valid,’ Eric Nordstrom Says

As we settle into the new year, our Sourcing Summit Companion Report looks ahead at ways to optimize processes and performance.

Nordstrom Inc.’s evolution toward an experiential, local-market strategy sprang from a willingness to listen to and learn from customers. And at the NRF Big Show this week in Manhattan, co-president Eric Nordstrom encouraged attendees to “be curious” and “humble,” and always remain willing to learn and try new things. “When we signed the store lease…

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