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How Costly Were Retail Returns in 2021?

When it’s deliver-or-die, supply chains become the lifeblood of a company. To that end, the fashion industry has embraced technology to navigate today’s hyper-complicated supply chain, with myriad solutions shaping the first, middle and last mile. Call it Sourcing 2.0.

As expected, the season of returns is upon us. Following strong holiday sales, merchants are now tasked with figuring out how to navigate the excess goods being reintroduced into an already disrupted supply chain. Retailers expect more than $761 billion in merchandise sold across 2021 to be returned by consumers, according to a report from…

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