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COVID Forced Omnichannel Into Overdrive—But Few Are Measuring it Right

When it comes to sustainability, there is no way forward without a plan. Attend our in-person “Sustainability Summit: Road to 2030” June 1 in NYC. Learn from the industry’s best and brightest, and network to create those necessary partnerships!

Retailers looking to their direct competitors for inspiration on delivering on expectations are falling behind—they must examine the experiences delivered across all industries if they have any shot of winning the hearts and minds of the consumer. Almost 80 percent of customers report having abandoned a purchase or switched merchants after a poor experience, according…

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