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COVID Forced Omnichannel Into Overdrive—But Few Are Measuring it Right

Register for the Feb. 17 webinar, De-Risking Supply Chains Through Nearshoring, today to learn how to realize the benefits of localizing supply chains from factories that are helping brands successfully produce in the U.S.

Retailers looking to their direct competitors for inspiration on delivering on expectations are falling behind—they must examine the experiences delivered across all industries if they have any shot of winning the hearts and minds of the consumer. Almost 80 percent of customers report having abandoned a purchase or switched merchants after a poor experience, according…

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