Shoppers Expect ‘Same Caliber of Service’ Across Channels—But Retailers Aren’t Delivering, Oracle Says

A new global consumer survey revealed retailers have plenty of work to do when it comes to matching their in-store and online experiences with consumer expectations. In “Setting the Bar: Global Customer Experience Trends 2019,” Oracle laid out the disconnect between consumer and retailer, surmising that consumer expectations and behaviors have diverged significantly from what…