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86% of Retailers Saw Customer Satisfaction Rates Dip in 2020: ACSI

Fashion is at a crossroads: continue with cutting-edge strategies developed to persevere during Covid or slide back into familiar (yet unprofitable) habits? Get the experts' perspective at our in-person Sourcing Summit, Oct. 19 at New York’s Cipriani 42nd Street.

It’s been a tough go for retailers for the past year as they have undergone a massive pandemic-driven upheaval of their operations across all channels, impacting everything from their supply chain to their checkout experience. Unfortunately, while many merchants had adapted to the environment in some form via an upgraded online experience or the introduction…

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