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86% of Retailers Saw Customer Satisfaction Rates Dip in 2020: ACSI

While sustainability is no longer a siloed concern, the industry has yet to make it a true priority when weighing important business decisions. Sign up for our webinar "Viewing Sustainability Like an Investor: Weighing Progress and Profit" on Nov 22 to learn key metrics to keep consumers, your company and Wall Street happy.

It’s been a tough go for retailers for the past year as they have undergone a massive pandemic-driven upheaval of their operations across all channels, impacting everything from their supply chain to their checkout experience. Unfortunately, while many merchants had adapted to the environment in some form via an upgraded online experience or the introduction…

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