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Why Employees Trump Tech in the Race for Engaging Customer Experiences

Join Theory, Google, H&M, McKinsey, Foot Locker, Lafayette 148, LL Bean, the Retail Prophet and more at Sourcing Journal’s Virtual Sourcing Summit, R/Evolution: Overhauling Fashion’s Outmoded Supply Chain, Oct 14 & 15.

The typical talk in retail circles lately has centered around tech—how to get the most out of AI, projecting the future of voice and obsessing over how to capture more mobile sales. Even when it comes to brick and mortar, the focus has been on innovations that speed up checkout, tie in the online customer…

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