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Why Employees Trump Tech in the Race for Engaging Customer Experiences

The Rivet 50 is calling for nominations for leaders in the denim industry in 5 categories: design, influencer, leadership, sustainability and supply chain. Nominations close on May 23.

The typical talk in retail circles lately has centered around tech—how to get the most out of AI, projecting the future of voice and obsessing over how to capture more mobile sales. Even when it comes to brick and mortar, the focus has been on innovations that speed up checkout, tie in the online customer…

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