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Shop.org Uncovers the Investments and Initiatives Driving Retail for 2018

The challenging retail environment has store executives re-evaluating every aspect of their businesses. In its annual “The State of Retailing Online” report, Shop.org draws from an industry-wide survey from Forrester to highlight retailers’ new directions and the areas they say still need improvement. In general, the findings reveal that efforts toward shoring up omnichannel capabilities still dominate…

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