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Success Story: Brooklinen Cuts Customer Care Resolution From 3 Days to 3 Hours

Fashion is at a crossroads: continue with cutting-edge strategies developed to persevere during Covid or slide back into familiar (yet unprofitable) habits? Get the experts' perspective at our in-person Sourcing Summit, Oct. 19 at New York’s Cipriani 42nd Street.

Success Story is a Sourcing Journal feature highlighting innovative solutions across all areas of the supply chain. Like many retailers throughout the 2020 holiday season, bedding and home essential retailer Brooklinen saw its online delivery capabilities pushed to the limit amid an unprecedented surge of seasonal orders. But while the retailer’s customer care team typically…

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