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Here’s How Chatbots Can Help With the Heavy Lifting in E-Commerce Customer Care

Join Theory, Google, H&M, McKinsey, Foot Locker, Lafayette 148, LL Bean, the Retail Prophet and more at Sourcing Journal’s Virtual Sourcing Summit, R/Evolution: Overhauling Fashion’s Outmoded Supply Chain, Oct 14 & 15.

Despite how commonplace it’s become to shop online, there’s still plenty of room to improve the e-commerce experience. More than one third (34 percent) of consumers surveyed by Market Inspector said they’ve had trouble finding their way around a company’s website. On top of that, another 31 percent couldn’t find answers to basic questions about…

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