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Here’s How Chatbots Can Help With the Heavy Lifting in E-Commerce Customer Care

As we settle into the new year, our Sourcing Summit Companion Report looks ahead at ways to optimize processes and performance.

Despite how commonplace it’s become to shop online, there’s still plenty of room to improve the e-commerce experience. More than one third (34 percent) of consumers surveyed by Market Inspector said they’ve had trouble finding their way around a company’s website. On top of that, another 31 percent couldn’t find answers to basic questions about…

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