Why Human Touch Remains Essential in Data-Driven, AI Retail

AI and data matter more than ever in retail, but they're not the be all, end all. — CREDIT: Shutterstock

How great is the demand for data science experts today? At the CommerceNext conference in New York City Thursday, Tumi/Samsonite e-commerce chief Charlie Cole described the experience of trying to hire a data scientist with five to eight years’ experience at the venture capital-backed company he’d joined years ago—only for the candidate to be lured…

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