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What Facebook’s CRM Acquisition Could Mean for Apparel Retailers

Join us on January 26 at 11 am ET for a webinar with Lenzing, TextileGenesis and sustainable brand ArmedAngels for a discussion on how they’re using Fibercoin technology to realize traceability’s benefits to sustainability, brand loyalty and risk mitigation.

Facebook has taken another step into the commerce ecosystem in acquiring Kustomer, a customer relationship management (CRM) platform aimed at simplifying the customer service experience for shoppers and agents alike by streamlining conversations from various channels into a single-screen view. Financial terms of the deal have not been disclosed, but a Wall Street Journal report…

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