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How the ‘AWS’ of Fulfillment Aims to Simplify Painful Post-Purchase Returns

As we settle into the new year, our Sourcing Summit Companion Report looks ahead at ways to optimize processes and performance.

The growth in online shopping since the start of the Covid-19 pandemic has enhanced another side effect that has always been a thorn in the side of e-commerce players, particularly in apparel—returns. As more shoppers conduct the entire purchasing journey online without even so much as trying a product on, the post-purchase experience becomes an…

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