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This Tech Startup Takes on Unsustainable Online Returns

Rivet’s 2021 winter issue has dropped! This in-depth issue examines the steps the global denim industry is taking to minimize its impact on the environment, from implementing zero waste production and design processes to establishing greenhouse gas emissions goals aligned with the Paris Agreement.

Everyone loses when a customer returns an item bought online. The retailer, of course, loses money paying for the reverse logistics. Then, once it regains possession of the return, it faces the uphill battle of selling that item again, often at a steep discount—if at all. For the consumer, the whole process is an inconvenience…

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