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This Tech Startup Takes on Unsustainable Online Returns

Join Sourcing Journal on May 18 at 11 am ET to learn how Cotton USA Solutions helps mills evaluate their current operations, develop better strategies and become more competitive and profitable.

Everyone loses when a customer returns an item bought online. The retailer, of course, loses money paying for the reverse logistics. Then, once it regains possession of the return, it faces the uphill battle of selling that item again, often at a steep discount—if at all. For the consumer, the whole process is an inconvenience…

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