Omnichannel commerce platform provider PredictSpring has expanded its partnership with Adyen to add enhanced global payment features to its Modern POS platform.
By integrating additional payment technology from Adyen into its existing platform, PredictSpring wants to help retail and brand partners simplify and accelerate global payments from customers around the world.
While PredictSpring’s Modern POS platform already offers a mobile-first experience designed to support retailers’ clienteling, endless aisle, inventory management and even in-store promotions and loyalty initiatives, the platform will now be able to connect across different card networks and payment methods, while also adapting in real time.
For example, brands and retailers using Modern POS can now offer numerous payment options using QR codes to transact via digital wallets, third-party payment platforms such as WeChat Pay and Alipay and various “buy now, pay later” options such as Klarna and Affirm.
Using the app, store associates can connect to a single device and manage checkouts on any device anywhere in the store, reducing lines and wait times.
Additionally, with the Adyen integration, consumers can now make a point-of-sale credit card purchase in a foreign country using the currency of their home country.
Using a data-driven approach to block fraud, PredictSpring now says its machine learning capabilities will enable retailers to better identify customers and stay on top of recent fraud trends.
This infrastructure is designed to give consumers a streamlined shopping experience while providing consumer data insights for retailers. By integrating Adyen technology into the PredictSpring platform, the company aims to ease often difficult payment experiences including onboarding, moving funds and user payout.
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“Adyen allows retailers to offer a unified commerce experience across regions, channels and preferred payment methods, which is key in creating the best shopping experiences,” said Kamran Zaki, chief operating officer at Adyen. “From easier returns to customer loyalty enhancements, we are excited to partner with PredictSpring to enable frictionless payments and improve customer experiences.”
The growth and ubiquity of mobile point-of-sale platforms is important as more consumers continue to shop via all channels and elect to receive items at their own convenience.
Nitin Mangtani, founder and CEO of PredictSpring, is banking on this. To close 2020, he noted in his 2021 predictions that curbside pickup and ship-from-store fulfillment will beat orders fulfilled from warehouses in major metropolitan areas as brands create more smaller-format fulfillment centers. Such new fulfillment options make it all the more important for both the shopper and the associate to be armed with mobile devices that carry data on every purchase.
PredictSpring and Adyen first revealed their partnership in December 2019.
Adyen isn’t the only integration partner working within PredictSpring’s Modern POS ecosystem, with other payment partners including Verifone, PayPal, Apple Pay, Square, Vantiv and CyberSource. The Modern POS also is available on app platforms for NetSuite, Salesforce and SAP Hybris.
The Modern POS platform extends into the personalization side of customer service, in that associates can access customer data to create profiles and view purchase histories, wishlists and carts to suggest supplementary accessories, apparel or footwear that match existing outfits.
Additionally, associates can use the known customer preferences to create tailored lookbooks for any occasion, curate outfit choices from scratch or use previous purchases, and leverage cart items in order to upsell. The users can even integrate the data within social media to share shoppable Instagrams and email out the suggested lookbooks to customers after every appointment.
And now that many stores are opening fitting rooms again, associates can use Modern POS to keep track of fitting room items and assist customers on request. The app will inform the user of any time a new size or color is requested and integrate with PredictSpring’s mPOS to allow checkout straight from the fitting room.
PredictSpring partners with apparel and fashion brands including Vineyard Vines, Sandro, Maje, Torrid, PacSun and SuitSupply.