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A Third of Consumers Say Retail Chatbots Interactions Would Up Their Spending

Nearly a half of consumers would shop more often—and more than a third would increase their spending—with retailers that offer AI-enabled e-commerce experiences. But first, businesses must deploy chatbots and related artificial intelligence technologies effectively and educate shoppers about their benefits. A new report, “Finding Common Ground Between Consumers and Artificial Intelligence: A Closer Look…

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