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Why Omnichannel Accolades Couldn’t Save Sears

If there’s one tech takeaway from Sears’ years-long unraveling, it’s this: that the iconic but irrelevant department store retailer garnered industry accolades for its omnichannel offering in 2016 and still failed to win over shoppers or successfully compete with retail leaders. Sears, controversially helmed by former CEO/hedge fund exec Eddie Lampert, outperformed more than a…

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