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Why Omnichannel Accolades Couldn’t Save Sears

Join Theory, Google, H&M, McKinsey, Foot Locker, Lafayette 148, LL Bean, the Retail Prophet and more at Sourcing Journal’s Virtual Sourcing Summit, R/Evolution: Overhauling Fashion’s Outmoded Supply Chain, Oct 14 & 15.

If there’s one tech takeaway from Sears’ years-long unraveling, it’s this: that the iconic but irrelevant department store retailer garnered industry accolades for its omnichannel offering in 2016 and still failed to win over shoppers or successfully compete with retail leaders. Sears, controversially helmed by former CEO/hedge fund exec Eddie Lampert, outperformed more than a…

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