Omnichannel, Frictionless Checkout Will Make or Break Retailers in 2019

Customer centricity wasn’t just a point of discussion on panels at NRF’s Big Show; it was a hot topic on the expo floor, too. Exhibitors asked about the future of direct-to-consumer retail all seemed to agree that the customer is calling the shots in 2019, and they’re asking for more in the way of omnichannel…