Shoptalk: How Listening to Consumers is Paying Off at Hudson’s Bay Company

Department stores are slowly gaining ground in the retail landscape after a massive downturn, but keeping that momentum is key to the sector’s recovery. Helena Foulkes, CEO of the Hudson’s Bay Company, is determined to strengthen her banners by catering to customers by creating experiences that are easy and enjoyable. In a keynote at Shoptalk, Foulkes focused on Hudson’s…